The research process can be divided into four stages:
- Preparation
- Select your research methods
- Collecting the data and information
- Putting the research findings to good use
Stage 1: Preparation
Once you have identified a consumer
problem you will need to carry out preparatory research. If little is known
about an area, further explanatory research may be needed so that you can
familiarise yourself with a new subject.
At this stage, your organisation
will need to make crucial decisions on:
- The objectives of your research
- The scope of your research
- The research methods you will use
- A devised timetable for research activities and delivery
- The direct and indirect costs involved
Remember, the preparations and
implementation of your research needs to be strongly linked to what your
organisation intends to use the research findings for.
Stage 2: Selecting your methods of
research
To ensure the facts and information
collected are the most meaningful for the goals of the research, the
organisation must decide what type of research is best.
There are many different types of
research which can be used for varying purposes:
Correlative and explanatory research
Correlative research seeks to establish whether a correlation or link exists
between two variables.
Stage 3: Research and data
collection methods
The methods you use to collect your
information and eventually turn it into data will be determined by the
variables and relations in your research.
Data types can be divided into two
main categories:
- Primary data is collected and targeted specifically for the research project
- Secondary data is additional data gathered for other purposes but with some application in the research
Stage 4: Putting the research findings
to good use
The last part of conducting research
is the interpretation of your results. Editing involves assessing the
correctness of the raw data, in respect of adherence to standards of accuracy
and consistency.
Unsatisfactory data may be discarded
completely or corrected, providing time and money allows for data collection
tools to be redesigned and replaced.
Coding is a process whereby the
responses are allocated a ‘code’ according to a category to tabulate the data.
This ‘tabulation’ of the data enables the researcher to find out how the data
is distributed, what is typical, how much it varies and whether there is any
significant relation between different sets of data.
The research findings can then be
used to feed into further actions and
outputs such as: issuing press releases, arranging interviews with the
media, informing policy statements and making submissions to legislative
reviews.
Even uncontroversial reports call
for a post-mortem evaluation.
This is a review of what went well and
what went wrong during the research and how successfully the published
report met the stated objectives of the research project.
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